Confessions of a Wino

The fully loaded cost of employing a call centre agent in the UK is about £20 to £25k per annus horribilis.  Off-shoring to India typically cuts the cost per head to £8 to £12k.  Many argue that the quality is not as high, and that cultural divisions make the customer experience a bit dodgy.  I think that if the process is simple, and the off-shore agent has proper access to the company’s computer systems then there is a place for off-shoring simple human contact processes.  However, like everyone else in the UK I can tell numerous tales of horrific experiences, trying to get through to “Dave” at my local Indian call centre.

According to a straw poll of my wine rack, the average price of a bottle of New Zealand Sauvignon Blanc is about £10 but this Indian one from Sula Vineyards, Nashik Estate was only £7.49.  Does this cost advantage represent a simple process done with cheaper labour, or a quality Hammer House of Horror?

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The title may sound like a cryptic crossword clue, but it simply refers to the last time I tried Dog Point Sauvignon Blanc, the 2006 vintage, which was a superb example of this varietal’s clichéed ability to smell of cat pee.  I was pleased to receive a bottle of the 2007 recently as part of a mixed case so I wondered if I should hide the neighbour’s cat (on heat) before I opened it.

I know some of you beat up on Kiwi SBs and find them the height of 1990′s fashion - so last decade man – yawn, yawn, yawn.  If you are one of those, or you are not into feline urolagnia, switch off now.

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A Sunday Times Wine Club crisp refreshing whites case (£60) produced this rather cheap looking Sauvignon Blanc from Chile’s Valle Central.  It was cheaply packaged and very pale with hardly any aroma.

And it wasn’t just cheap looking it was cheap.

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Regular readers know that I sampled the Auction service at Virgin Wines with mixed results.  I discovered recently that they have started auctioning Cloudy Bay 2007.  Fabulous idea!  Everyone knows the price of Cloudy Bay.  Although Harvey Nichols sells it every year for about £16-18, other retailers struggle to keep it below £20.  The Sunday Times Wine Club sells it at a rip-off £26.95!  Virgin Wines?  You can start bidding at £1 for 6 bottles!

So I raced to the site and discovered with disappointment that, with 18 hours still to go, the bidding was already at £131 for a half case (£21.83 per bottle).  It only took me 1 minute on Google to find it at £18.99 at lebonvin.co.uk.  I am not saying that £131 for 6 is bad value, though.  It just pays to keep an eye on availability elsewhere if you value your coins.  Well worth visiting Virgin and placing a bid of £50 or so, just in case! I am going to keep going back for a look.

Anyway, the cricket saison est arrivé, and tomorrow I managed to get a ticket (sold out) for England vs New Zealand at Old Trafford (Manchester).  I know what you are thinking, how on earth is he going to tie all this nonsense back into a post about a wine from Touraine?  Listen carefully, I am about to begin…..

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My first experience of buying from the Virgin Wines auction site left me with a case of total tosh to distribute discretely amongst my sorry mates.

But I bravely (some would say foolishly) tried again and this time things look more promising.  This one came from a case of All White Delights and I successfully bid less than £50 including delivery!

I am a fan of Argie wines – Malbec and Torrontés are my favourites.  The Colibri was typical of other Torrontés I have tried with lime, kiwi and rich apricot flavours.  Simple and unpretentious, I like it.

The insipid colour was paler than an albino’s bikini line, but it is a lively, zingy and decent (but cheaper) alternative to Sauvignon Blancs.  It ticks all the boxes for me.

At work, we’ve just recruited a new Director of Professional Services. Bringing new personnel into a business is always risky. Appointing someone to a key management position is even riskier. Will they fit in to the culture? Do they really have the skills? Do they have the bottle? In short, will they deliver the goods?

In this case, I am more confident than usual because I have known Neil for many years, and have worked with him before. I think he is ideally suited to the role and fully expect him to fit in and start adding value immediately. That’s the thing about good people – they add value immediately. So once you find them, you need to focus on keeping them on your side. Losing a key person to a competitor or, perhaps worse* to leave the industry, is a big threat to any business.

When I last tried Wither Hills (the 2006), I didn’t give it enough attention, although I liked the wine very much. So tonight I am trying the 2007 and hope to make up for that by giving it due consideration. But the first thing I noticed was a minor omission on the label. It no longer says “Brent Marris, winemaker”.

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Do you ever wonder why people insist that Sauvignon Blanc smells like “cat’s piss on a gooseberry bush”?  Exactly how many people have smelt a gooseberry bush, never mind one that a cat has pissed on?  What sort of cat was it?  Was it in season?  Male or female?  What had the cat eaten and drunk?  What variety of gooseberry?  Was the bush flowering or in fruit (or neither)?

I’ve just got in from a motorway traffic jam and I’m astonished by the exercises my brain races through while the car idles.

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As I sit here contemplating a meaningless friendly against France (meaningless since Signor McClaren failed to qualify England for the 2008 European Championships) I thought I would tip a nod to our new head coach by sampling a bottle of Carpallo.  Now Sr Capello is Italian, whereas this wine is Spanish.  Sr. Capello is a heavyweight, and this wine is a lightweight.  Sr. Capello is serious, whereas my comparison to a wine named Carpallo is inane and trite.  Then again, Sr. Capello has picked David Beckham in the squad which is a bit of a laugh and not exactly building for the future is it?  My final comparison is that Condes Carpallo is dirt cheap, whereas Sr. Capello is very very expensive indeed.  Which one delivers the best value?

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Amongst the dark satanic mills of Halifax, West Yorkshire, there are indeed some green and pleasant pastures, and nestling in the hills we found Shibden Mill Inn.  We once stopped for a quick Sunday lunch on a walking expedition and vowed to go back.  On 1 March, Fred had just picked up a brand new Mini Cooper, so a drive out to somewhere remote seemed appropriate.

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Tonight it’s the MasterChef semi-final and I’m supporting Emily.  She is young, enthusiastic, innovative, intelligent, bright, ambitious, engaging, tenacious, persistent, creative, spunky, adventurous, and quick to learn.  From a business perspective, she is the sort of person you would employ first and then wonder what role she should fill second.

I wish more winemakers were as energetic and creative (in so far as that is expressed in their wines).  I think John Hancock maybe such a star.  I have just tried his Trinity Hill 2007 Sauvignon Blanc from Hawkes Bay.

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